Ask for a change

Use a request whenever you need something from us: a change to your website, new content, a technical problem, or a billing question.

Send a request

1. Go to Your projects → Requests and click New Request. You can also use New request on the Overview page.
2. Pick a Category: Website change, Content, Design, Technical, Billing or Other.
3. Give it a short Title, for example “Change contact number”.
4. In Description, tell us exactly what you need.
5. Set Priority to High only if it’s urgent.
6. Attach files if they help, then click Submit Request.

Follow it

Open the request to see its status and activity:

Status	Meaning
Submitted	We’ve received it
Assigned	Someone on our team is looking after it
In progress	We’re working on it
Completed	It’s done
Cancelled	It was closed without being done

To add details, answer our questions or send more files, use Add a message on the request.

Owner and Marketing users can send requests. Viewers can see them.